Contact Us

Privacy Policy

Space Elevator Sdn Bhd

Space Elevator Sdn Bhd (“Space Elevator”, “we”, “our”, or “the Company”) recognises the importance of protecting your personal data. We are committed to safeguarding your privacy and handling your information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

 

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.

 

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

 

  • Full name
  • Email address
  • Mobile number
  • Telephone number
  • Address (street, city, state, postcode, country)
  • Project details or enquiry information

 

Technical & Usage Information

When you visit our website, we may automatically collect:

 

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Duration of visit
  • Referring website

 

This information helps us improve website performance and user experience.

2. How We Collect Information

We collect personal data through:

 

  • Website enquiry forms
  • Consultation or quotation requests
  • Email, WhatsApp, or phone communications
  • Cookies and tracking tools such as Google Analytics

 

We may also receive limited information from third-party platforms if you interact with us via social media channels.

3. How We Use Your Information

We may use your personal data for the following purposes:

 

To Respond to Enquiries

To contact you regarding consultations, quotations, installations, or service requests.

 

To Provide and Improve Services

To assess project requirements, enhance customer experience, and improve our website and service offerings.

 

For Communication & Marketing

To send you updates, promotional materials, new product information, or company announcements. You may opt out of marketing communications at any time.

 

For Transactional Purposes

To send confirmations, invoices, service reminders, or other necessary service-related communications via email, SMS, or messaging platforms.

 

For Security & Legal Compliance

To protect our business, customers, and website, and to comply with applicable laws and regulatory requirements.

4. Disclosure of Information

We do not sell or rent your personal data to third parties.

Your information may be shared with:

 

  • Internal staff for operational purposes
  • Service providers or contractors assisting in installation or maintenance
  • Professional advisers or regulatory authorities where required by law

 

All third parties are expected to maintain confidentiality and comply with applicable data protection laws.

5. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to enhance user experience and analyse website traffic. You may disable cookies through your browser settings; however, doing so may affect certain website functionalities.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. However, no online transmission is entirely secure, and we cannot guarantee absolute security.

7. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under the PDPA, you have the right to:

 

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for marketing communications

 

To exercise your rights, please contact us using the details below.

9. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. The updated version will be posted on our website with the revised effective date.

 

Last updated: 3 Mar 2026

10. Contact Us

If you have any questions regarding this Privacy Policy or wish to access or update your personal information, please contact:

 

Space Elevator Sdn Bhd

Phone: +6011-29419491

Email: admin@spaceelevator.com.my

11. Jurisdiction

This Privacy Policy is governed by the laws of Malaysia. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.